Reminders and Pick-Up Day

Every email and text from booking to after your pick-up, what happens on the day, and what to do if your Partner didn't come.

From the moment you book until after your books are picked up, we keep you posted by email, and by text if you said yes to texts. Here's what you'll get and when.

Every Message at a Glance#

• Right after you book: a booking confirmation email (and a text if you said yes to texts).
• 1 week before: a reminder email. Nothing to confirm yet.
• 3 days before: a reminder email with a Confirm button. Please tap it by 7 PM the night before your pick-up.
• 2 days before: another reminder, only if you haven't confirmed.
• The day before: a reminder by email and text, only if you haven't confirmed. Please confirm by 7 PM that night.
• Pick-up morning, 8 AM: if you didn't confirm by 7 PM, a note that your Partner may not come, with a link to pick a new day.
• Sometimes, the day before or that morning: after you confirm, your Pick-Up Partner may send you an estimated pick-up window, such as 10 AM to 12 PM. Not every Partner sends one.
• When your Partner is on the way: a text with their arrival time, if you said yes to texts.
• After your pick-up: a thank-you and a short review form.

Once you confirm, the "please confirm" reminders stop. Your Pick-Up Partner may also call or text you about the pick-up itself, like where to leave your boxes.

Your Confirmation#

Right after you book, you'll see your confirmation number on screen and we'll email you a confirmation with your pick-up date, address and item counts. It has buttons to change your details, reschedule or cancel, so keep it. See Change, reschedule or cancel.

Confirming Is Required#

Pick-ups are free, and your Pick-Up Partner pays for their own gas and time. A trip to a house where the books aren't out costs them a lot. So before your Partner comes, you need to confirm that you'll be ready. If you don't confirm, your Partner isn't required to come.

• When: starting 3 days before your pick-up, until 7 PM the night before. That's when your Partner plans their day, so confirming after that is closed.
• How: tap Confirm in any reminder email. If you said yes to texts, you can also reply C to a reminder text.
• Nothing to do when you book or at the one-week reminder. We'll ask when it's time.
• Booked for the next day? Your pick-up is confirmed automatically.

Once you confirm, the reminders stop asking. If your plans change after you confirm, please reschedule or cancel so your Partner doesn't make the trip.

Missed the 7 PM Deadline?#

After 7 PM the night before, the Confirm button and the C text reply no longer work. You have two choices:

• Pick a new day. This is the easiest fix. Use Pick a New Day in your email or on your request page, and we'll remind you again before the new date.
• Call your Pick-Up Partner. Their number is in your reminder emails. They may still be able to come, or they may ask you to pick a new day. It's up to them, because they may have already planned their route.

A Week Before#

About a week before your pick-up, we email you a reminder with your date and links to add it to your calendar. You can add photos, change your details, reschedule or cancel from there too. You don't need to confirm yet.

3 Days, 2 Days and the Day Before#

Three days before your pick-up, we email you a reminder with a Confirm button. Please tap it. Until you do, we'll remind you again 2 days before and the day before. The last chance to confirm is 7 PM the night before.

On Pick-Up Day#

• Set your books out by 8 AM. See Get ready for pick-up day.
• If you didn't confirm by 7 PM the night before, your Partner may not come. We'll email you that morning with a link to pick a new day. If you still hope they can come, contact your Partner, but it isn't guaranteed.
• Your Partner comes between 8 AM and 8 PM. You don't need to be home.
• If you got a pick-up window, it's an estimate. Please still have your books out by 8 AM in case anything changes.

If Your Partner Didn't Come#

If your books are still there at the end of the day, let us know. That evening we'll email to ask whether your Partner came. Tell us they didn't, and we'll let your Partner and our team know and work to get you rescheduled. See If your pick-up can't happen. You can also reply to any of our emails or contact us.

If you never confirmed your pick-up, your Partner wasn't required to come. You can still let us know, and we'll help you pick a new date. Please remember to confirm next time.

After Your Pick-Up#

After your pick-up, we'll email you a short review form. It's four taps, takes about five seconds, and keeps Partners accountable, and you agreed to it when you booked. We'll send a few reminders if you haven't had a chance yet. Some emails also link to your Partner's Google or Nextdoor page if you'd like to leave a public review.

Texts#

If you said yes to texts when you booked, you'll also get short texts: a booking confirmation, a reminder the day before (only if you haven't confirmed yet), a note the morning of if you didn't confirm by 7 PM, a heads-up when your Partner is on the way, and a note if your pick-up is cancelled. Reply C to a reminder text to confirm. Reply STOP to any text to stop them. Emails keep coming either way, so watch your inbox (and spam folder) for emails from Give My Books Network.