Your Pick-Up
Get ready, know what to expect on the day, and change or cancel if plans change.
- 2 min readGet Ready for Pick-Up DayThe pick-up guidelines: box or bag everything, set it out by 8 AM, protect it from the weather, and reschedule if you're not ready.
- 3 min readReminders and Pick-Up DayEvery email and text from booking to after your pick-up, what happens on the day, and what to do if your Partner didn't come.
- 2 min readChange, Reschedule or CancelFind your request without the email, fix your address or counts, move your pick-up to another day, or cancel.
- 3 min readIf Your Pick-Up Can't HappenPick-Up Partners are people, and once in a while one can't make it. What happens if we need to reschedule, if your Partner didn't come, why confirming matters, and your options.