Change, Reschedule or Cancel

2 min read · Updated October 29, 2026

Find your request without the email, fix your address or counts, move your pick-up to another day, or cancel.

You can change your details, move your pick-up to another day, or cancel, all by yourself and without an account. Every email we send about your pick-up has buttons for these. Lost the email? Start with Find your request.

Find Your Request#

Go to the find my request page. It's also linked from Already submitted a request? at the top of our homepage.

Have your confirmation number? Enter it with your email, and your request opens right there.
Don't have it? Enter just your email, and we'll email you links to every open request.

Change Your Details#

Wrong address, phone number or box, bag or book count? Use Change Details in your confirmation or reminder email. Your pick-up keeps its date and its confirmation number, and we let your Pick-Up Partner know what changed.

Moving to a different ZIP code? Cancel and book again instead, since a different Partner may serve that area.
On pick-up day, details are locked, because your Partner may already be on the way. Reply to your email or contact us if something's wrong.

Reschedule#

Need a different day? Use Reschedule in your email and pick a new day on the same Partner's calendar. You'll get a new confirmation email, with a new confirmation number, so keep the newest one.

Not ready on the day? Rescheduling ahead of time is much better than a no-show. See Not ready?

Did your Pick-Up Partner tell us they can't make it, or not come at all? See If your pick-up can't happen.

Cancel#

Found another home for your books? Use Cancel in your email. You can tell us why if you like. Cancelling frees your spot so your Partner doesn't make the trip.

Out-of-Area Requests#

Requests that start with OA don't have a date yet, so there's nothing to reschedule. You can still change your details or cancel from any of our emails, or from the find my request page. Once a Pick-Up Partner takes your request and you pick a day, it works like any other pick-up. See Out-of-Area requests: what happens next.

Get Ready for Pick-Up Day

The pick-up guidelines: box or bag everything, set it out by 8 AM, protect it from the weather, and reschedule if you're not ready.

If Your Pick-Up Can't Happen

Pick-Up Partners are people, and once in a while one can't make it. What happens if we need to reschedule, if your Partner didn't come, why confirming matters, and your options.

Out-of-Area Requests: What Happens Next

The full timeline after you send an Out-of-Area request: your confirmation, when Pick-Up Partners see it, the check-ins at day 3 and after, your options, and why timing varies.