Get Ready for Pick-Up Day

The pick-up guidelines: box or bag everything, set it out by 8 AM, protect it from the weather, and reschedule if you're not ready.

A little prep makes your pick-up quick and easy for everyone. These are the pick-up guidelines you agree to when you book. You can also print them.

Box or Bag Everything#

Put every item in a box, bag or other container your Partner can carry away. Partners won't take loose books, and they don't bring boxes with them.

• Fill each box or bag all the way. A few full containers fit in the vehicle better than lots of half-full ones.
• Keep each one under 50 pounds, light enough for one person to lift alone.

Set Them Out by 8 AM#

Have your boxes or bags outside, somewhere easy to see and reach, by 8 AM on your pick-up day. A front porch or the end of the driveway works well. Your Partner comes any time between 8 AM and 8 PM. We can't promise a specific time, but they'll be there that day.

If you gave us access notes when you booked, like a gate code or "ask for Marge at the front desk", your Partner sees them.

Protect Them From the Weather#

Partners come rain or shine. If rain or snow is on the way, cover your books with plastic or a tarp, or move them somewhere dry and easy to reach. Partners can't take rain-soaked books.

Confirm You're Ready#

Confirming is required. Starting 3 days before your pick-up, your reminder emails have a Confirm button. Tap it by 7 PM the night before to let your Partner know you'll be ready. Your pick-up is free and your Partner pays for their own gas and time, so if you don't confirm, your Partner isn't required to come. See Confirming is required.

Not Ready? Reschedule Ahead of Time#

Your Partner gives their own time and fuel for your free pick-up. If you won't be ready, please reschedule or cancel before your pick-up day. If your Partner stops by and doesn't see your books, that's a no-show. We'll email you right away so you can set a new date with them, and if you did put your books out, the email lets you tell us. Two no-shows and we can't keep scheduling pick-ups for you.

Leave a Review Afterwards#

When you book, you agree to review your Pick-Up Partner after the pick-up. It takes three clicks, keeps Partners accountable, and helps the next person choose. See After your pick-up.