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Popular Articles
Client Basics: How the Network Works
Who's who, how a free pick-up works from start to finish, what your confirmation number means, and where to go next.
3 min read
Out-of-Area Requests: What Happens Next
The full timeline after you send an Out-of-Area request: your confirmation, when Pick-Up Partners see it, the check-ins at day 3 and after, your options, and why timing varies.
6 min read
Book a Pick-Up
Each step of the booking form, choosing a Pick-Up Partner and a day, and what to do if the first open day is too far away.
4 min read
What We Take, and What We Don't
Books and other items Pick-Up Partners take, what they can't, many copies of one title, minimums, and tax deductions.
3 min read
What Do You Want to Get Done?
Jump into a topic, everything we cover is here.
4 guides
Giving Your Books
New here? Start with how it works, what we take, and how to book your free pick-up.
4 guides
Your Pick-Up
Get ready, know what to expect on the day, and change or cancel if plans change.
2 guides
Out-of-Area Requests
When no Pick-Up Partner can book you right away, here's exactly what happens next and when.
1 guide
Give ME Books
For Requesters: how schools, libraries and groups ask for free books.
1 guide
Become a Pick-Up Partner
Thinking of joining? What Partners do, what it takes, and how to get started.
What's New
The latest updates, and how to put them to work.
If Your Pick-Up Can't Happen
What happens if your Partner can't make it.
Learn moreWhat Happens Next
The full Out-of-Area timeline, step by step.
Learn moreFix Your Own Details
Change your address or counts without cancelling.
Learn moreLost Your Confirmation?
Find your request with just your email.
Learn more