How We Choose and Watch Our Pick-Up Partners
Who Pick-Up Partners are, the three things we watch for every Partner, what happens when a pick-up is missed, and why we ask every Client for a review.
Give My Books Network is a referral network. We don't pick up books ourselves. We connect you with an independent, local Pick-Up Partner, and then we keep watching every pick-up so the Network stays full of Partners your neighbors can count on.
Who Pick-Up Partners Are#
Pick-Up Partners are local family businesses and small businesses. They resell what they can and share books with schools, libraries and causes through the Give ME Books program. Every Partner signs our Partner Agreement and is held to our Partner standards: show up on the scheduled day, treat every Client with respect, and make it right when something goes wrong.
What We Watch#
We keep an eye on three things for every Partner:
- Your reviews. After every pick-up, we ask how it went. A Partner's rating shows on their card when Clients choose who picks up their books.
- Missed pick-ups. If your books are still out at the end of the day, tell us. See If your Partner didn't come.
- Cancellations. We notice when a Partner cancels or moves pick-ups too often.
When Something Goes Wrong#
Things happen: a flat tire, a sick kid, a truck that's already full. When a pick-up is missed, we expect the Partner to reach out and make it right, and we work with them to get you rescheduled. Partners who keep missing pick-ups are paused until they're back on track, and their pick-ups go to another Partner so Clients aren't left waiting.
Why We Ask Every Client for a Review#
Your review is how we know who's doing a great job and who needs help. It's four taps and takes about five seconds, and it's what keeps the Network trustworthy for the next person. You agreed to it when you booked, and we'll send a few reminders if you haven't had a chance yet.