--- title: "Client Basics: How the Network Works | Help Center" url: https://givemybooksnetwork.com/help/client-basics description: "Who's who, how a free pick-up works from start to finish, what your confirmation number means, and where to go next." lang: en --- # Client Basics: How the Network Works 3 min read · Updated October 29, 2026 Who's who, how a free pick-up works from start to finish, what your confirmation number means, and where to go next. Give My Books Network gives your books a second life. You box or bag them up, a local Pick-Up Partner comes and picks them up, and the books go on to new readers. It's free, and you don't need an account. This page explains how it all fits together and points you to the details. ## Who's Who# - **Clients** are the people giving books. If you're giving books, that's you. (Some places would call you a donor; on the Network you're called a Client.) - **Pick-Up Partners** are local family businesses that come to your door and pick up your books. They resell what they can, at bookstores, book sales and online, and share books with schools and libraries through Give ME Books. - **Requesters** are schools, libraries, Little Free Libraries and other groups that ask for free books through Give ME Books (https://givemybooksnetwork.com/help/give-me-books-requesters). Pick-Up Partners are businesses, not nonprofits, so we can't give tax deduction forms. If you need one, a registered nonprofit is a better fit. See Tax deductions (https://givemybooksnetwork.com/help/what-we-take#tax-deductions). ## How a Pick-Up Works# 1. **Enter your ZIP code** on our homepage. We show you the Pick-Up Partners who serve it. 2. **Tell us what you have** and choose a Partner and a day. See Book a pick-up (https://givemybooksnetwork.com/help/book-a-pick-up). 3. **Confirm by 7 PM the night before.** Starting 3 days before, your reminder emails have a **Confirm** button. If you don't confirm, your Partner isn't required to come. See Confirming is required (https://givemybooksnetwork.com/help/reminders-and-pick-up-day#confirm-required). 4. **Get your books ready.** Box or bag them, and set them out by 8 AM on your pick-up day. See Get ready for pick-up day (https://givemybooksnetwork.com/help/get-ready-for-pick-up-day). 5. **Your Partner picks them up** sometime between 8 AM and 8 PM. See Reminders and pick-up day (https://givemybooksnetwork.com/help/reminders-and-pick-up-day). 6. **Tell us how it went.** A short review after every pick-up keeps Partners accountable. See After your pick-up (https://givemybooksnetwork.com/help/reminders-and-pick-up-day#after-your-pick-up) and How we choose and watch our Pick-Up Partners (https://givemybooksnetwork.com/help/how-we-choose-and-watch-partners). ## When No Partner Can Book You Right Away# Sometimes no Pick-Up Partner covers your ZIP code yet, the Partner for your area is full, or your pick-up is smaller than they can take. Then you can send an **Out-of-Area request**. It goes out to the Pick-Up Partners near you, and the first one who can fit it in takes it. Out-of-Area requests aren't scheduled right away, and they can take a while. Please read Out-of-Area requests: what happens next (https://givemybooksnetwork.com/help/out-of-area-what-happens-next) so you know exactly what to expect. ## Your Confirmation Number# Every request gets a number. The letters at the start tell you what kind it is: - **RC** is a pick-up you booked on our website with a Partner who serves your area. - **PU** is a pick-up you booked on a Pick-Up Partner's own website. - **OA** is an Out-of-Area request. It doesn't have a date yet. See what happens next (https://givemybooksnetwork.com/help/out-of-area-what-happens-next). Keep your confirmation email. It has the buttons to change your details, reschedule or cancel, and it's how your Partner reaches you. Lost it? See Find your request (https://givemybooksnetwork.com/help/change-reschedule-cancel#find-your-request). ## Where to Go Next# - What we take, and what we don't: https://givemybooksnetwork.com/help/what-we-take - Book a pick-up: https://givemybooksnetwork.com/help/book-a-pick-up - Get ready for pick-up day: https://givemybooksnetwork.com/help/get-ready-for-pick-up-day - Change, reschedule or cancel: https://givemybooksnetwork.com/help/change-reschedule-cancel - Give ME Books, for schools, libraries and groups: https://givemybooksnetwork.com/help/give-me-books-requesters - Become a Pick-Up Partner: https://givemybooksnetwork.com/help/becoming-a-pick-up-partner ## Related Articles Give ME Books: Free Books for Your Group For Requesters: who can ask, how to ask, what happens after a Pick-Up Partner takes your request, and how long it takes. https://givemybooksnetwork.com/help/give-me-books-requesters What We Take, and What We Don't Books and other items Pick-Up Partners take, what they can't, many copies of one title, minimums, and tax deductions. https://givemybooksnetwork.com/help/what-we-take Book a Pick-Up Each step of the booking form, choosing a Pick-Up Partner and a day, and what to do if the first open day is too far away. https://givemybooksnetwork.com/help/book-a-pick-up Next What We Take, and What We Don't https://givemybooksnetwork.com/help/what-we-take ## Still Need Help? Our team is happy to walk you through it. Contact support (https://givemybooksnetwork.com/contact) ## Structured data ```json [ { "@context": "https://schema.org", "@type": "Organization", "name": "Give My Books Network", "legalName": "Book Sourcing Mastery, LLC", "url": "https://givemybooksnetwork.com", "logo": "https://givemybooksnetwork.com/social-card.jpg", "image": "https://givemybooksnetwork.com/social-card.jpg", "description": "Give My Books Network provides free door-to-door book donation pick-up services across the United States. Active Pick-Up Partners cover thousands of ZIP codes in 46 states — the live state-by-state coverage list is at https://givemybooksnetwork.com/service-areas. 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